Order Tracking and Delivery
Order tracking
Please note that once your order has been dispatched an email will be sent you confirming this.
All standard deliveries are sent using Royal Mail first class post.
For express (guaranted next day) deliveries we either use Royal Mail Special Guaranteed Next Day Deliveries (please use the link above ) or we use a courier service call Business Post.
All Business Post generally start with a 3 and are only numeric tracking numbers. To track your Business Post parcel please click on the following link (please place the 14 digit number in the box By Con. No located at the bottom of the home page)
Please note that when postal strikes occur deliveries may be effect and RBUK reserves the right to use alternative carriers.
Delivery
Any date or period will be considered as indicative only, however we will aim to dispatch your order within 7 working days. Generally orders are dispatched within 24hours of receipt, however this is dependent on stock availability. This can be subject to availability as sometimes we may run out of an item/s due to high demand, however you will be informed within this period if we are unable to fulfil your order for any reason.
Orders within the UK are sent first class recorded post, so they can be tracked if they go missing. They will also need a signature at your end, so we recommend you use a daytime address e.g. workplace. If you are not in, a delivery note will be left for you to rearrange delivery or collection.
Please note that we DO deliver to the United States and Canada.
Running Bare Trading Limited’s (“RBUK”) delivery charges are as follows
| Delivery Location | Service | Charge |
| UK exl. Channel islands(orders under £30) | Standard 1st Class Royal Mail | £2.95 |
| UK exl. Channel islands(orders over £30) | Standard 1st Class RoyalMail | Free |
| UK exl. Channel islands(orders over £75) | Courier Service | Free |
Channel Islands | Standard 1st Class Royal Mail(3-5 days) | £4.95 |
Channel Islands | Courier Service(2 Business days) | £15 |
UK, not incl. postcodes listed below (order placed before 12 noon) | Next Business Day Delivery (Courier Service) | £7.50 |
Northern Ireland | Standard 1st Class RoyalMail | Free |
Northern Ireland | Courier Service(Next Business day)
| £17.50 |
Isle of Man, Highlands, Scottish Islands incl. the following postcodes: IM, PA, PH, HS, IV, KW, ZE
| Standard 1st Class RoyalMail | Free |
Isle of Man, Highlands, Scottish Islands incl. the following postcodes: IM, PA, PH, HS, IV, KW, ZE
| Courier Service(2 Business days)
| £15.00 |
Europe: Zone 1(Ireland, Netherlands, Luxembourg, Belgium)
| DHL Courier Service | £8.95 |
Europe: Zone 2(Germany, France)
| DHL Courier Service | £12.00 |
|
Europe: Zone 3(Austria, Italy, Portugal, Spain, Switzerland)
| DHL Courier Service | £14.00 |
|
Europe: Zone 4(Sweden, Norway, Denmark, Finland)
| DHL Courier Service | £15.00 |
|
Europe: Zone 5(All other European countries)
| Royal Mail International Signed for Service
| £12.00 |
| Rest of the world | Standard 1st Class Royal Mail International Signed For Service(allow up to 28 days) | £15.00 |
Internet Returns and Exchanges
At Running Bare, first and foremost we want you, the consumer, to have a fantastic shopping experience when visiting our website or stores. Nevertheless, we realise that with purchasing items on-line you may wish to return products that are unsuitable. Please note that we can only accept returns delivered within 14 days of the date on the dispatch note with labels attached. This means that the items are unworn, unmarked and in a resalable condition (i.e. in original form). The returns postage charges are paid for by the customer.
We can either exchange the items for other products or simply issue you with a full refund (excluding the cost of postage).
If you choose to exchange for another size please check the web site for availability by going to the product and clicking on the size you want - if it appears it is available. Please note that there is no additional delivery charge when goods are exchanged.
Alternatively, please contact us on 0870 460 8798 or email Putney@runningbare.co.uk and our staff will be a happy to check for your requirements.
How to Return/Exchange items
Enclosed within the original delivery note is a return form printed on the reverse. Simply fill it in and send the goods with your to the following address:
Internet Returns
Running Bare
7 Hallswelle Parade
Finchley Road
London
NW11 0DL
United Kingdom
If for any reason this form was not enclosed please click on the link below and download a blank returns form. Please remember to write your order number on the form.
We will endeavour to process your return as soon as they arrive back, however your refund may take up to 10 working days from the time we receive your returned goods.
If you choose to bring your item to the Running Bare store, you will receive your refund as if the goods were sent back to our internet returns department. This refund will ONLY be credited back to the credit card that was used to originally purchase the item online. A refund note will be sent via email on completion of the refund.
If you require any further information with regard to the delivery options, please call +44 0870 4608798 or emailsales@runningbare.co.uk
HOW DO I RETURN FAULTY OR INCORRECT ITEMS SENT?
Our apologies if you have received an item that is incorrect or faulty.
If you have received faulty or the wrong goods, you are of course entitled to a full refund / replacement, including the cost of sending the item(s) back (please see section below). We take the amount from the stamps on the parcel.
In the UK, please send via Royal Mail recorded delivery, DO NOT use Special Delivery or a Courier service. We do not reimburse handling, petrol or packaging costs under any circumstances, we credit the cheapest return shipping method (for example, standard airmail or first class mail, not FedEx or Royal Mail Special Delivery). Please write on the package FAULTY returns, and we will refund you the price of postage.
Faulty or damaged goods that have to be returned must be received back within 28 days of dispatch.
Customs and Duty
Please note that all shipments to Rest of World destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be.
Order Tracking and Delivery
Order tracking
Please note that once your order has been dispatched an email will be sent you confirming this.
All standard deliveries are sent using Royal Mail first class post.
For express (guaranted next day) deliveries we either use Royal Mail Special Guaranteed Next Day Deliveries (please use the link above ) or we use a courier service call Business Post.
All Business Post generally start with a 3 and are only numeric tracking numbers. To track your Business Post parcel please click on the following link (please place the 14 digit number in the box By Con. No located at the bottom of the home page)
Please note that when postal strikes occur deliveries may be effect and RBUK reserves the right to use alternative carriers.
Delivery
Any date or period will be considered as indicative only, however we will aim to dispatch your order within 7 working days. Generally orders are dispatched within 24hours of receipt, however this is dependent on stock availability. This can be subject to availability as sometimes we may run out of an item/s due to high demand, however you will be informed within this period if we are unable to fulfil your order for any reason.
Orders within the UK are sent first class recorded post, so they can be tracked if they go missing. They will also need a signature at your end, so we recommend you use a daytime address e.g. workplace. If you are not in, a delivery note will be left for you to rearrange delivery or collection.
Please note that we DO deliver to the United States and Canada.
Running Bare Trading Limited’s (“RBUK”) delivery charges are as follows
| Delivery Location | Service | Charge |
| UK exl. Channel islands(orders under £30) | Standard 1st Class Royal Mail | £2.95 |
| UK exl. Channel islands(orders over £30) | Standard 1st Class RoyalMail | Free |
| UK exl. Channel islands(orders over £75) | Courier Service | Free |
Channel Islands | Standard 1st Class Royal Mail(3-5 days) | £4.95 |
Channel Islands | Courier Service(2 Business days) | £15 |
UK, not incl. postcodes listed below (order placed before 12 noon) | Next Business Day Delivery (Courier Service) | £7.50 |
Northern Ireland | Standard 1st Class RoyalMail | Free |
Northern Ireland | Courier Service(Next Business day)
| £17.50 |
Isle of Man, Highlands, Scottish Islands incl. the following postcodes: IM, PA, PH, HS, IV, KW, ZE
| Standard 1st Class RoyalMail | Free |
Isle of Man, Highlands, Scottish Islands incl. the following postcodes: IM, PA, PH, HS, IV, KW, ZE
| Courier Service(2 Business days)
| £15.00 |
Europe: Zone 1(Ireland, Netherlands, Luxembourg, Belgium)
| DHL Courier Service | £8.95 |
Europe: Zone 2(Germany, France)
| DHL Courier Service | £12.00 |
|
Europe: Zone 3(Austria, Italy, Portugal, Spain, Switzerland)
| DHL Courier Service | £14.00 |
|
Europe: Zone 4(Sweden, Norway, Denmark, Finland)
| DHL Courier Service | £15.00 |
|
Europe: Zone 5(All other European countries)
| Royal Mail International Signed for Service
| £12.00 |
| Rest of the world | Standard 1st Class Royal Mail International Signed For Service(allow up to 28 days) | £15.00 |
Internet Returns and Exchanges
At Running Bare, first and foremost we want you, the consumer, to have a fantastic shopping experience when visiting our website or stores. Nevertheless, we realise that with purchasing items on-line you may wish to return products that are unsuitable. Please note that we can only accept returns delivered within 14 days of the date on the dispatch note with labels attached. This means that the items are unworn, unmarked and in a resalable condition (i.e. in original form). The returns postage charges are paid for by the customer.
We can either exchange the items for other products or simply issue you with a full refund (excluding the cost of postage).
If you choose to exchange for another size please check the web site for availability by going to the product and clicking on the size you want - if it appears it is available. Please note that there is no additional delivery charge when goods are exchanged.
Alternatively, please contact us on 0870 460 8798 or email Putney@runningbare.co.uk and our staff will be a happy to check for your requirements.
How to Return/Exchange items
Enclosed within the original delivery note is a return form printed on the reverse. Simply fill it in and send the goods with your to the following address:
Internet Returns
Running Bare
7 Hallswelle Parade
Finchley Road
London
NW11 0DL
United Kingdom
If for any reason this form was not enclosed please click on the link below and download a blank returns form. Please remember to write your order number on the form.
We will endeavour to process your return as soon as they arrive back, however your refund may take up to 10 working days from the time we receive your returned goods.
If you choose to bring your item to the Running Bare store, you will receive your refund as if the goods were sent back to our internet returns department. This refund will ONLY be credited back to the credit card that was used to originally purchase the item online. A refund note will be sent via email on completion of the refund.
If you require any further information with regard to the delivery options, please call +44 0870 4608798 or emailsales@runningbare.co.uk
HOW DO I RETURN FAULTY OR INCORRECT ITEMS SENT?
Our apologies if you have received an item that is incorrect or faulty.
If you have received faulty or the wrong goods, you are of course entitled to a full refund / replacement, including the cost of sending the item(s) back (please see section below). We take the amount from the stamps on the parcel.
In the UK, please send via Royal Mail recorded delivery, DO NOT use Special Delivery or a Courier service. We do not reimburse handling, petrol or packaging costs under any circumstances, we credit the cheapest return shipping method (for example, standard airmail or first class mail, not FedEx or Royal Mail Special Delivery). Please write on the package FAULTY returns, and we will refund you the price of postage.
Faulty or damaged goods that have to be returned must be received back within 28 days of dispatch.
Customs and Duty
Please note that all shipments to Rest of World destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be.