ORDER TRACKING & DELIVERY

Order tracking

Please note that once your order has been dispatched an email will be sent you confirming this. Contained in this email will be a tracking number which can be used to track your order.

All standard deliveries are sent using Royal Mail Recorded first class post. Simply click on the link below (which will take you to the Royal Mail track and trace facility) to track your order. Remember to place your 13 digit number into the box located at the bottom right of the home page.

For express (guaranted next day) deliveries we either use Royal Mail Special Guaranteed Next Day Deliveries (please use the link above ) or we use a courier service call Business Post.

All Business Post generally start with a 3 and are only numeric tracking numbers. To track you Business Post parcel please click on the following link (please place the 14 digit number in the box By Con. No located at the bottom of the home page)

Please note that when postal strikes occur deliveries may be effect and RBUK reserves the right to use alternative carriers.

Delivery

Any date or period will be considered as indicative only, however we will aim to dispatch your order within 7 working days. Generally orders are dispatched within 24hours of receipt, however this is dependent on stock availability. This can be subject to availability as sometimes we may run out of an item/s due to high demand, however you will be informed within this period if we are unable to fulfil your order for any reason.

Orders within the UK are sent first class recorded post, so they can be tracked if they go missing. They will also need a signature at your end, so we recommend you use a daytime address e.g. workplace. If you are not in, a delivery note will be left for you to rearrange delivery or collection.

Please note that we DO deliver to the United States and Canada.

Running Bare Trading Limited’s (“RBUK”) delivery charges are as follows

Delivery Location		Service		Charge
UK (orders over £50 exl Channels islands)		Standard 1st Class Royal Mail (Recorded Delivery)		Free
UK (orders under £50 exl Channels islands)		Standard 1st Class Royal Mail (Recorded Delivery)		Free
Channel Islands		Standard 1st Class Royal Mail (Recorded Delivery) (3-5 days)		£4.95
UK, not incl. postcodes listed below (order placed before 12 noon)		Next Business Day Delivery (Business Post or Royal Mail Special Delivery)		£7.50
The Highlands, Northern Island & Islands of Scotland, Isles of Scilly , Isle of Man & Channel Isles (postcodes: AB,PA,PH,HS,IV,KW,ZE,BT,IM, TR21-25 , JE & GY  for order placed before 12 noon)		Courier Service (may take 2 business days)		£15.00
Europe		Standard 1st Class Royal Mail International Signed For Service (allow up to 14 days)		£8.95
Rest of the world		Standard 1st Class Royal Mail International Signed For Service (allow up to 28 days)		£15.00

INTERNET RETURNS & EXCHANGES

At Running Bare, first and foremost we want you, the consumer, to have a fantastic shopping experience when visiting our website or stores. Nevertheless, we realise that with purchasing items on-line you may wish to return products that are unsuitable. Please note that we can only accept returns delivered within 14 days of the date on the dispatch note with labels attached. This means that the items are unworn, unmarked and in a resalable condition (i.e. in original form). In the unlikely event that your goods are damaged or faulty you are of course entitled to a full refund / replacement, including the cost of sending the item(s) back.

We can either exchange the items for other products or simply issue you with a full refund (excluding the cost of postage).

If you choose to exchange for another size please check the web site for availability by going to the product and clicking on the size you want - if it appears it is available. Please note that there is no additional delivery charge when goods are exchanged.

Alternatively, please contact us on 0870 460 8798 or email Putney@runningbare.co.uk and our staff will be a happy to check for your requirements.

How to Return/Exchange items

Enclosed within the original delivery note is a return form printed on the reverse. Simply fill it in and send the goods with your to the following address:

Internet Returns 
Running Bare
7 Hallswelle Parade 
Finchley Road
London 
NW11 0DL
United Kingdom

If for any reason this form was not enclosed please click on the link below and download a blank returns form.

We will endeavour to process your return as soon as they arrive back, however your refund may take up to 7 working days from the time we receive your returned goods.

If you choose to bring your item to the Running Bare store, you will receive your refund at the time of the return. This refund will be either be credited back to the credit card that was used to purchase the item or in the form of a credit note, if the item was a gift.

If you require any further information with regard to the delivery options, please call +44 0870 4608798 or email info@runningbare.co.uk

Customs and Duty

Please note that all shipments to Rest of World destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be.