I am in-between sizes which size Fit Flop should I chose?

It all depends on your foot shape. If you tend to have a broader foot or higher arch you will need to go for the larger of the sizes. If you have a flat or narrow foot then you will need to go for the smaller size.

FIT FLOP SIZING - LADIES

Size	UK	EUR	USA
-	3	35.5	5
-	4	37	6
-	5	38	7
-	6	39.5	8
-	7	41	9
-	8	42	10
-	9	43	11

Please note that there are no half sizes. If you are a half size we suggest that you go down a size.

How do I know if my Fit Flops fit correctly?

When trying them on your foot should fit onto the foot bed from end to end. There may be a bit of space at the toe as the shoe is designed like that to help with the ‘roll through’. If your heel is hanging off or sitting on the back of the shoe it is too small and not working your foot correctly.

You need to ensure that the strap is firm across your foot but not tight that it is cutting in. You don’t want your foot to be moving from side to side because the strap is too loose.

For more information about your Fit Flops click here. Or you can visit the Fit Flop FAQ section on their website.

Can I wear Fit Flops if I am pregnant?

We'd recommend that FitFlops are not worn whilst being pregnant because FitFlops may cause muscle soreness,
however walking in FitFlops is an excellent way to get back in shape post pregnancy.

If I am half size should I go up or down in my Fit Flops?

FitFlops have been designed to fit a standard-width UK foot. The webbing is designed to hold the foot quite high up across the instep and will not stretch over time. Our experience so far has shown that Europeans have a slightly higher instep height and tend to need to size up whereas Americans have a lower instep height and need to size down. The length of the sole is quite generous so going half a size down should not cause a length issue.

Are Fit Flops suitable for a wide fit?

Yes, FitFlops are suitable for a wide foot. Because the FitFlop’s foot bed is slightly wider than average,
they fit pretty much every foot in width.

How do they work?

FitFlops are engineered with a multi-density midsole that challenges your muscles more while you're wearing them and with every step you take. The multi-density midsole requires up to 15% more energy to walk and therefore you get a workout while you walk.

What are the benefits of wearing Fit Flops?

Every step you take in your FitFlops helps tone and trim your legs. FitFlops are clinically proven to work your bum muscles more. FitFlops help reduce joint strain and absorb shock. Many wearers have reported relief from back pain. FitFlops are probably the most comfortable shoes you will ever wear!!

Where are they made?

FitFlop is a British brand and the shoes are manufactured in China.

When were Fit Flops launched?

FitFlops were first launched in April 2007.

Can I run in them?
FitFlops are only designed and recommend for walking in, they should not be used for running.

Will I lose weight with Fit Flops?

FitFlops help to tone your legs while you walk in them, they do not make you lose weight.

When will you have closed shoes available?

We will be launching a closed version of the FitFlop in autumn 2008.

How do I know what's the right fit for a Billow?

There are two ways to fit a Billow.

1) You can buy it slightly loose, like a slipper, for shuffling around the house or wearing with big socks, OR

2) Buy it snug around the top, if you plan to wear it for outdoor walking.

Payment Queries

What payment methods do you accept?

Can I pay by cheque?

When you make your initial purchase online you will have to do so via credit or debit card. If when exchanging an item you want a more expensive option you can include a cheque payment for the difference. Please note that we will dispatch the order once the cheque has cleared. This can take up to 10 working days from the returns department receiving the exchange.

When is payment taken for my order?

Payment is taken when you place your order. However if you are placing a pre order your card will not be charged until the item has come into stock and it is being dispatched.

Orders

Can I track my Order?

Yes, please log onto your personal page of the website and you will see the status of your order.

Can I track the Shipping of my Order?

If you have opted for the Next Day delivery option or International Services we will email you with your dispatch note a posting tracking number and a link to the relevant shipping company in order for you to track your order.

Please note that the winter FitFlop styles 08 will be shipped using DHL home network. Please expect to be emailed a tracking number upon dispatch.

My Order has not been dispatched?

Please log onto the website to see the status of your order. If the items are not a pre order then please email sales@runningbare.co.uk with your order number and enquiry.

My Order shows as dispatched but has not been delivered?

Please allow at least 7 working days after the date of dispatch for the posting company to deliver the item. If you have not received your order after this time please email sales@runningbare.co.uk with your order number and enquiry.

My Order shows as delivered but I have not received?

Please track your order via the shipping provider link and contact them with your query. We also suggest check with your neighbour to see if it was delivered there. On separate occasions Royal Mail may leave a calling card. Alternatively you can contact sales@runningbare.co.uk with your order number and enquiry.

I have paid for Next Day Delivery but have not received my Order?

Please log onto our Website to check the status of your order. Please check to see if you had placed the order before 12.00 noon the previous day and that your order is not a pre order. If the item has been dispatched please track your order via the shipping company’s contact details with your tracking number. Alternatively you can contact sales@runningbare.co.uk with your order number and enquiry.

Please note that for Pre-Orders, once the items has been received, the item will be dispatched via a next day service.

What does Pre Order mean?

Pre Order means that you can reserve an item we currently do not have in stock but are expecting delivery. If you place a Pre Order your card will not be charged until the items come into stock and it is being processed for delivery.

Please note you will receive in your order confirmation details stating that your order is a Pre Order and will receive regular updates as to the date the items are to come into stock.

Stock Availability

Can you advise me when items will be coming back into stock?

All information will be displayed on our website and through our promotional emailers. If you have pre ordered an item you will receive email updates about your order. If you require more information please contact sales@runningbare.co.uk

Can I reserve Out of Stock items?

If an item is out of stock and we know for certain that more stock will become available we will then enable the item to be pre ordered. Please check our Website and emailers regularly for any updates on out of stock items.

Can you advise me if you are going to stock a new seasonal range?

We aim to have the most up to date ranges of stock. Any new products and ranges will feature in our monthly newsletter.

Pre-Order

What does Pre Order mean?

Pre Order means that you can reserve an item we currently do not have in stock but are expecting delivery. If you place a Pre Order your card will not be charged until the items come into stock and it is being processed for delivery.

Please note you will receive in your order confirmation details stating that your order is a Pre Order and will receive regular updates as to the date the items are to come into stock.

Can you advise me when my Pre Ordered Item will be in stock?

When you place your Pre Order and email will be sent with details of the expected delivery date. Regular emails with details of your Pre Order will be sent to you to keep you up to date. Sometimes a delivery may be delayed into our warehouse and we will of course inform you of the new expected date or any changes to your order.

Why have I been charged for my order when it is out of stock?

Sometimes the website sells things faster than it can update. When it is particularly busy the item can sell out before it is removed from the website. If this has happened you will be contacted by customer services to arrange either an exchange or a refund.

Can I please change my Pre Order to an Item that is in stock?

Yes, please contact sales@runningbare.co.uk with your order number and your enquiry.

Can I cancel my Pre Ordered item?

Yes, please contact sales@runningbare.co.uk with your order number and request.

Delivery

What is the timescale for standard delivery?

If the items are in stock it is reasonable to expect your order within 7 working days. If you have not received your order in this time please log onto your account to check that it has been dispatched and track your order.

Do you have a next day delivery option?

Yes, if you place your order before 12.00 noon and select next day delivery in the shipment options during the checkout process. Please note that orders made before 12.00 noon on a Friday will be received on the next working day i.e. Monday. This is for UK deliveries only.

Do you offer named days and specific delivery times?

We use a standard courier service and the day and time cannot be specified.

Can you deliver outside of the UK?

Yes we ship to Europe, US, Canada and the Rest of the World. Please click here for delivery options and charges.

What is the cost of Standard Delivery?

We are currently offering free shipping to UK residents, excluding the Channel Islands and Next day deliveries options. Please note that this is subject to change.

What is the cost of Next Day delivery?

£7.50 or please click here to view a chart of all our delivery options and charges. For the next day service we use a courier service called Business Post. A tracking number will be provided to you via email on dispatch and you can also logon onto your account to track the parcel after dispatch by clicking on the tracking number.

What is the cost of International Deliveries?

Depending on where you are shipping to the price can vary. Please click here to view a chart of all our delivery options and charges.

What is the time scale for International Deliveries?

Depending on the mail system in your country your order can take up to 28 days for delivery after dispatch. Please click here to view a chart of all our delivery options and charges.

Can I have my Order delivered to an alternative address (i.e. Different from invoice address?)

When placing your order you will be given the option to select a different delivery address. Once you have confirmed your order you will not be able to adjust the delivery address so please take care when entering it into your order. For future orders or exchanges a different delivery address can be added.

Can I track my Order online?

Yes, you can log on to the website and view the progress of your order on your personal page. All orders will receive a dispatch email once they have been processed. If your item has a special shipment option (i.e. next day delivery) you will also be emailed a tracking number and link to track your order with the postage provider.

Winter Fit Flop boots will be sent via a courier service and a tracking number for your order will be provided.

Returns & Exchanges

How long do I have to return unwanted items?

Please return your unwanted items within 14 days of dispatch. All return items should be in the same condition as when they were purchased with the original packaging and tags. This means that the items are unworn, unmarked and in a resalable condition (i.e. in original form). The returns postage charges are paid for by the customer.

I have returned my item for exchange however I am yet to receive it?

When you would like to return an item for exchange we suggest that you send it first class standard recorded delivery. Please track your order via your postage company to see if the item has been delivered to our returns department. Please log onto our Website to view the status of your order. Alternatively please contact sales@runningbare.co.uk with your order number and enquiry.

When can I expect my exchanged item?

If the item is in stock it will take the returns department up to 10 working days (from date of receiving your request) to process and resend

Do you send my replacement item before I have returned the original order?

No, we need to receive the original order back in its presale condition before any alternatives can be dispatched.

Can I return my order to a Running Bare Store?

Yes, please take the items and your order details into the store. The store will be able to process an exchange. Any refunds will be accepted however the refund will take up to 10 working days of receipt to appear on your card as we have to refund via the initial payment method which is online. A refund email will be sent once this has been processed.

Faulty Returns & Incorrect Orders

My item is faulty what should I do?

Please send your item to the return department with your returns form (click here to download) Please include your order number and your reasons for stating that the item is faulty. The returns department will then process and if the order is deemed to be faulty you will be issued with either an exchange or a refund. (Please request which you prefer).

Can I receive a refund for my postage?

If your order is faulty or incorrect please contact sales@runningbare.co.uk for a freepost number to return your items. You will need to include your order number and your reason for request in your enquiry.

In the UK, please send via Royal Mail recorded delivery, DO NOT use Special Delivery or a Courier service. We do not reimburse handling, petrol or packaging costs under any circumstances, we credit the cheapest return shipping method (for example, standard airmail or first class mail, not FedEx or Royal Mail Special Delivery). Please write on the package FAULTY returns, and we will refund you the price of postage.

Do you have a freepost address to return items?

Please contact sales@runningbare.co.uk with your order number and enquiry. Our freepost is for faulty or incorrect orders only.

Refunds

I have returned my Order but have not yet received my Refund?

When returning your order we suggest that you send it first class standard recorded mail. Please track this item through your postage provider to see if it has been delivered. Refunds can take up to 10 working days to process from the returns department receiving the item. Please log onto our Website and view the processing status of your order. Alternatively you can contact sales@runningbare.co.uk with your order number and enquiry.

I have returned my Order but have not received a Refund for the postage?

We do not issue a refund for returns postage. If there is an error with your order or it is faulty then please click here.

My refund is shows as being actioned but I have yet to receive it?

You will receive and email once the refund has been processed. If the money does not show in your account after 3 working days of this email then please contact sales@runningbare.co.uk with your order number and enquiry.

My Card has expired. How do I receive my Refund?

Please contact sales@runningbare.co.uk with your order number and enquiry and we will place the refund onto your new card. If this is not possible we are able to issue a company cheque but this may take up to 10 working days to arrange. Please do not send credit card details via email.

Clothing & Accessories

Are your sizes standard U.K sizes?

Yes our sizes are UK sizes, however please view our comprehensive fit notes and style guide here for more information. Alternatively you can contact one of our stores putney@runningbare.co.uk (+44 208 788 8875) if you need any further advice.

I need advice on Running Trainers can you help me?

Please click here for some detailed information about running shoes. Alternatively you can contact one of our stores putney@runningbare.co.uk (+44 208 788 8875) if you need any further advice.

What materials do you use?

Please click here for more depth information about our fabrics and technology.

Do you have a catalogue that you can send me?

We currently do not have a catalogue please look at our website and join our emailing list for new and up to date products.

Other important questions

I have forgotten my password/username. Are you able to advise me of this?

If you have forgotten your password but remember your user name please go to the log on section and request for your password to be emailed. If you have also forgotten your user name please email sales@runningbare.co.uk with your name, post code and if you have an old order number and they will be able to search the database to find you. You will then need to request your password as this is kept on a secure server.

Do you have a catalogue that you can send me?

We currently do not have a catalogue please look at our website and join our emailing list for new and up to date products.

My question has not been answered help?
Please contact sales@runningbare.co.uk with your enquiry.

Payment Queries

Orders

Stock Availability

Faulty Returns & Incorrect Orders

Refunds

Clothing & Accessories

Other important questions

Fitflops

Payment Queries

What does Pre Order mean? Pre Order means that you can reserve an item we currently do not have in stock but are expecting delivery. If you place a Pre Order your card will not be charged until the items come into stock and it is being processed for delivery.

Delivery

Faulty Returns & Incorrect Orders

What does Pre Order mean?

Pre Order means that you can reserve an item we currently do not have in stock but are expecting delivery. If you place a Pre Order your card will not be charged until the items come into stock and it is being processed for delivery.